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Australian owned and operated
30 day returns policy

Exchange & Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately they may not qualify for a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some products cannot be returned because they pose health and hygine issues:

  • Perishable goods, foods and treats
  • Animal health and hygine products 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Damaged Goods

If your package arrives and the items inside are damaged - please contact us straight away on 1300 740 048 or email hello@thehappydogco.com.au. Please take a photo of the damage for our reference. We will work with you to resolve these issues as quickly as possible.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@thehappydogco.com.au.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email hello@thehappydogco.com.au

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges and Refunds